Our customers: The stars in the lab.
Science brings progress. Progress stems from research and development. We have been working passionately for over 22 years to develop convincing and sustainable products that enable scientists around the world to do their work with high precision. The Covid-19 pandemic has highlighted how important this work is for us all.
Every day, we go to great lengths to provide you with the best advice, the highest quality products and a customer-friendly service. And your enthusiasm shows us that we are on the right track: our products are used worldwide in leading universities, hospitals and global bioscience companies.
The foundation of our success is the strong connection we build with our customers. Not only do we work closely with you, we see you as partners with whom we can, and want to, continue to learn. Because the following also applies to our consulting, our products and our service: We believe in continuous progress through science.
Three reasons why Starlab belongs in your lab.
Only those who meticulously research and develop themselves, can produce suitable products for today’s top scientists. We combine our expertise with a consultative approach so we can fully understand the day to day needs of scientists and researchers. Only then can we develop high-quality products that are suitable for use with the latest applications and techniques.
Our TipOne© pipette tips and our ErgoOne© pipettes create the perfect pipetting partnership. Colour coordinated by volume, the tips and pipettes are perfectly matched for everyday laboratory work. Look out for the new-style packaging too. This will bring some colour and fun into your lab.
The same high-quality standards also apply to our web shop. Quick and intuitive to use, you can order all your Starlab products at the click of a button. We look forward to sending you the first deliveries in our new design.
Progress through passion.
Everything we do, we do with passion. Because if you are not passionate about your subject, you cannot ensure progress. High quality, smart products do not fall from the sky. And satisfied customers cannot be won with half-hearted service.
That’s why we put customer excellence first. We want every point of customer contact to live up to our high standards, whether it is a question on our service via email, valuable product feedback during a telephone call, or we are exchanging ideas on social media. We want to convince you of our expertise, and share our passion for science.
We look forward to hearing from you!
Progress through sustainability.
If you want to be progressive, you must act sustainably. However, we all still have a long way to go on the road to the fully sustainable laboratory. But we have already taken the first major steps towards reducing the ecological footprint of our products. Our aim is to have a leading role in modern laboratories across the world becoming more environmentally friendly and sustainable. For example, our TipOne tips are produced in a factory that is powered 100% by wind power, and the sterile TipOne® Refills produced in that factory, reduce plastic use by up to 63% compared to racked tips.
We were one of the first companies in our industry to achieve ISO 14001 certification for environmental management. Our external audits confirm we are continually working on both short and long-term strategies to reduce the company's impact on the environment. And this is not only for the products we produce. It includes the day to day business operations which we continually monitor and review so we can change, and make sustainable progress.
An accredited and certified Organisation
STARLAB UK is an ISO 9001 certified company. Customers can be sure of a high-quality service, from order through delivery to after-sales care.
STARLAB's servicing laboratory is UKAS accredited for calibration (4296). STARLAB was one of the first UK companies within its sector to be awarded the ISO 14001 for environmental management. This certification is not only for the recycling service we offer to our customers, but also covers our internal environmental procedures on a day-to-day basis, such as reducing, reusing, and recycling resources wherever possible.
The quality of your work can be significantly influenced by the precision and accuracy of your pipettes and dispensers. The ISO 8655 series of documents are an international standard for piston-operated volumetric apparatus such as pipettes, burettes, dilutors, and dispensers.
Starlab have updated and validated our bespoke calibration software CaliStar, which enables calibrations to the new specifications defined in the 2022 version of ISO8655 and will be going live on 27th May.