Standard Service Levels
As Found Calibration
Provides a check on the performance of your pipette, prior to servicing or as part of your regular checks. No adjustment to the pipette is made; this is purely a statement of how the pipette is performing:
- Pipette checked against the manufacturer’s specification1
- Certification of Calibration provided for each pipette, showing pass or fail
- Calibration Date Sticker to show the next calibration due date
Parts at extra cost.
SINGLE-CHANNEL | 8-CHANNEL | 12-CHANNEL | 16-CHANNEL | REPEAT DISPENSER | BOTTLE-TOP DISPENSER | |
---|---|---|---|---|---|---|
1-STAR 4 Readings at Mid Point2 |
£20.27 | £38.38 | £40.87 | £59.44 | £20.27 | £31.00 |
2-STAR 3 Readings at Min & Max Points2 |
£22.66 | £39.63 | £42.11 | £63.15 | £22.66 | £42.93 |
3-STAR 4 Readings at Min. Mid & Max Points2 |
£25.04 |
£42.11 |
£43.34 |
£71.83 | £25.04 | £52.47 |
1 Starlab can also calibrate to ISO 8655 specifications or to your own, exact requirements; just let us know beforehand. Prices may vary.
2 On multi-channels, two readings are taken on EVERY channel at the appropriate number of points for the service level.
Pricing is for our mail-in servicing
As Found Calibration
Provides a check on the performance of your pipette, prior to servicing or as part of your regular checks. No adjustment to the pipette is made; this is purely a statement of how the pipette is performing:
- Pipette checked against the manufacturer’s specifications 1
- Certification of Calibration provided for each pipette, showing pass or fail
- Calibration Date Sticker to show the next calibration due date
1-Star | 1-Star Plus | 2-Star | 2-Star Plus | 3-Star1 | 3-Star Plus1 | ||
---|---|---|---|---|---|---|---|
Volumes at which calibration is carried out against manufacturer's, ISO8655 or customer’s own specification | mid. volume | mid. volume | min. & max volumes | min. & max volumes | min., mid. & max volumes | min., mid. & max volumes | |
Number of readings taken at mid. point to determine accuracy and precision | 4 readings2) | 10 readings3) | 4 readings2) | 10 readings3) | 4 readings2) | 10 readings3) | |
Calibration sticker, including due date (if defined) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Certificate of Calibration provided for each pipette, showing pass or fail based on the target specification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Ordering Information | |||||||
Single-channel Repeat dispenser Bottle top dispenser |
On-site | C1111-1000 | C1111-1010 | C1112-1000 | C1112-1010 | C1113-1000 | C1113-1010 |
Mail-in | C1121-1000 | C1121-1010 | C1122-1000 | C1122-1010 | C1123-1000 | C1123-1010 | |
8-channel | On-site | C1211-1000 | C1211-1010 | C1212-1000 | C1212-1010 | C1213-1000 | C1213-1010 |
Mail-in | C1221-1000 | C1221-1010 | C1222-1000 | C1222-1010 | C1223-1000 | C1223-1010 | |
12-channel | On-site | C1311-1000 | C1311-1010 | C1312-1000 | C1312-1010 | C1313-1000 | C1313-1010 |
Mail-in | C1321-1000 | C1321-1010 | C1322-1000 | C1322-1010 | C1323-1000 | C1323-1010 | |
16-channel | On-site | C1411-1000 | C1411-1010 | C1412-1000 | C1412-1010 | C1413-1000 | C1413-1010 |
Mail-in | C1421-1000 | C1421-1010 | C1422-1000 | C1422-1010 | C1423-1000 | C1423-1010 |
1 3-Star conforms to the requirements of ISO8655-7:2022 (for single-channels only).
2 On multi-channels, TWO READINGS are taken on EVERY channel at the appropriate number of points for the service level.
3 On multi-channels, TEN READINGS are taken on EVERY channel at the appropriate number of points for the service level.
Parts at extra cost.
Service & Calibration
- Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
- Pipette externally cleaned
- If necessary, your pipette will be adjusted to comply and recalibrated to manufacturer’s specification1
- Certification of Calibration provided for each pipette, showing the results and any spare parts fitted
- Calibration Date Sticker to show the next calibration due date
Parts at extra cost.
SINGLE-CHANNEL | 8-CHANNEL | 12-CHANNEL | 16-CHANNEL | REPEAT DISPENSER | BOTTLE-TOP DISPENSER | |
---|---|---|---|---|---|---|
1-STAR 4 Readings at Mid Point2 |
£26.23 | £50.77 | £55.73 | £65.63 | £27.44 | £51.28 |
2-STAR 3 Readings at Min & Max Points2 |
£28.62 | £60.69 | £65.63 | £71.83 | £29.82 | £57.24 |
3-STAR 4 Readings at Min. Mid & Max Points2 |
£31.00 | £65.63 | £74.30 | £84.45 | £32.19 | £63.20 |
1 Starlab can also calibrate to ISO 8655 specifications or to your own, exact requirements; just let us know beforehand. Prices may vary.
2 On multi-channels, two readings are taken on EVERY channel at the appropriate number of points for the service level.
Pricing is for our mail-in servicing
Service & Calibration
- Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
- Pipette externally cleaned
- If necessary, your pipette will be adjusted to comply and recalibrated to manufacturer’s specifications 1
- Certification of Calibration provided for each pipette, showing the results and any spare parts fitted
- Calibration Date Sticker to show the next calibration due date
1-Star | 1-Star Plus | 2-Star | 2-Star Plus | 3-Star1) | 3-Star Plus1) | ||
---|---|---|---|---|---|---|---|
Pipette dismantled, cleaned internally, inspected and leak tested | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Worn parts replaced, if necessary2) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Volumes at which calibration is carried out against manufacturer's, ISO8655 or customer’s own specification | mid. volume | mid. volume | min. & max volumes | min. & max volumes | min., mid. & max volumes | min., mid. & max volumes | |
Number of readings taken to determine accuracy and precision | 4 readings3) | 10 readings4) | 4 readings3) | 10 readings4) | 4 readings3) | 10 readings4) | |
If necessary, your pipette will be adjusted to meet the required specification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Calibration sticker, including due date (if defined) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Certificate of Calibration detailing the results and any parts fitted | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Ordering Information | |||||||
Single-channel Repeat dispenser Bottle top dispenser |
On-site | C2111-0000 | C2111-0010 | C2112-0000 | C2112-0010 | C2113-0000 | C2113-0010 |
Mail-in | C2121-0000 | C2121-0010 | C2122-0000 | C2122-0010 | C2123-0000 | C2123-0010 | |
8-channel | On-site | C2211-0000 | C2211-0010 | C2212-0000 | C2212-0010 | C2213-0000 | C2213-0010 |
Mail-in | C2221-0000 | C2221-0010 | C2222-0000 | C2222-0010 | C2223-0000 | C2223-0010 | |
12-channel | On-site | C2311-0000 | C2311-0010 | C2312-0000 | C2312-0010 | C2313-0000 | C2313-0010 |
Mail-in | C2321-0000 | C2321-0010 | C2322-0000 | C2322-0010 | C2323-0000 | C2323-0010 | |
16-channel | On-site | C2411-0000 | C2411-0010 | C2412-0000 | C2412-0010 | C2413-0000 | C2413-0010 |
Mail-in | C2421-0000 | C2421-0010 | C2422-0000 | C2422-0010 | C2423-0000 | C2423-0010 | |
External Clean5) Optional |
On-site | C0000-0055 | C0000-0055 | C0000-0055 | C0000-0055 | C0000-0055 | C0000-0055 |
Mail-in | C0000-M055 | C0000-M055 | C0000-M055 | C0000-M055 | C0000-M055 | C0000-M055 |
1 3-Star conforms to the requirements of ISO8655-7:2022 (for single-channels only)..
2 Please note, worn parts, if required, will be replaced without contacting you beforehand to the max. value £40 (or amount agreed on your decontamination form).
3 On multi-channels, TWO READINGS are taken on EVERY channel at the appropriate number of points for the service level.
4 On multi-channels, TEN READINGS are taken on EVERY channel at the appropriate number of points for the service level.
5 If you would like this optional extra, the Art. No for External Clean must be included on your PO.
Parts at extra cost.
QuickCal
This is a great choice if you have very large numbers of pipettes, and / or you wish to keep costs down if you do not quite need everything from our standard levels. QuickCal offers a great-value calibration check and service, as detailed below:
- Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
- Calibration Date Sticker to show the next calibration due date
- If necessary, your pipette will be adjusted to comply and recalibrated to ISO 8655 specification
- Service Report showing details of all pipettes and any spare parts fitted. (A Certificate of Calibration for each Pipette can be provided at additional cost.)
SINGLE-CHANNEL | 8-CHANNEL | 12-CHANNEL | 16-CHANNEL | |
---|---|---|---|---|
QuickCal 3 Readings at Mid Point1 |
£19.07 | £29.72 | £32.19 | £35.91 |
Pricing is for our mail-in servicing
QuickCal
This is a great choice if you have very large numbers of pipettes, and / or you wish to keep costs down if you do not quite need everything from our standard levels. QuickCal offers a great-value calibration check and service, as detailed below:
- Pipette dismantled, cleaned internally, inspected, leak tested and, if necessary, worn parts replaced
- Calibration Date Sticker to show the next calibration due date
- If necessary, your pipette will be adjusted to comply and recalibrated to ISO 8655 specification
- Service Report showing details of all pipettes and any spare parts fitted. (A Certificate of Calibration for each Pipette can be provided at additional cost.)
Pipette Controller
Servicing | |
---|---|
Pipette controller inspected | ✓ |
Leak tested | ✓ |
Worn parts are replaced, if necessary | ✓ |
Pipette externally cleaned | ✓ |
Certificate of Confirmation that the controller has been serviced, tested and is leak-free | ✓ |
Ordering Information | |
On-site | C0010-0000 |
Mail-in | C0020-0000 |
Contact Pipette service
- For any query regarding a pipette that has been mailed-in to our laboratory, please contact servicecentre@starlab.co.uk
- For general servicing enquiries, to book a clinic or if you have a query regarding an existing clinic, please contact service@starlab.co.uk or 01908 283810

